Public Service Delivery in India: Are Systems Working for Citizens? India measures public service delivery by outputs: hospitals built, schemes launched, beneficiaries enrolled. But citizens judge the state by their daily experience, not outputs. Yet for citizens, the state is not endured through outputs; it is experienced through processes. The wait at a clinic, the… Continue reading A System That Works: Or One That Makes People Work?
Category: Centre for Universal Health Assurance (CUHA)
CUHA’s insights on health systems, financing, primary care, affordability of medicines and diagnostics, and policy innovations shaping India’s journey towards universal, equitable, and responsive healthcare.
A System That Works: Or One That Makes People Work?
From Coverage to Trust: Rethinking India’s Health System
On World Health Day 2026, a case for putting community engagement at the centre of India’s health system. We live in an era blessed by astounding scientific advances, yet their uptake remains uneven in public health systems. Their benefits remain inadequately tapped for advancing population health and treating individuals who fall sick. Evidence-based guidance fails… Continue reading From Coverage to Trust: Rethinking India’s Health System

